How to Grant Amenity Access in Carson | Web

Overview

This article explains how to grant Residents access to building Amenities using the Carson web admin. Use this feature to control which Residents can unlock and use Amenity spaces such as for the gym, pool, garage, etc.

Before adding Residents to any Amenity, make sure you review the Requirements Guide here.

If you would like information on how to grant Amenity access in Carson via the mobile app, click here. 

Who Is This For?

• Available to certain Staff roles with building management access including PMC Owner, PM, and superintendent when "Allow Manage Residents" is toggled ON. For more information on access by roles, please refer to this guide.
  • Handymen, Concierge, and Brokers do not have the ability to manage access.
• Requires Amenity doors to be set up for the building
• Changes are managed in the web admin

How It Works

Amenity access can be managed in two ways:

• By assigning multiple Residents to an Amenity at once
• By managing access for an individual Resident

Staff members automatically receive access to all Amenities once Amenity doors are added. Staff will need to sync all Staff after adding Amenity doors in order for Residents to get their Amenity keys. Residents must be explicitly granted access.

Step-by-Step Instructions

Option A: Grant access to multiple Residents for an Amenity

1. Navigate to the building you want to manage.
2. Click the Units tab.
3. Select the Amenities tab

4. Choose the Amenity you want to manage.
5. Click Add Residents.

6. Select one or more Residents from the dropdown list.

7. Click Submit.

You will now see the full list of Residents who have access to that Amenity.

Option B: Manage Amenity access for an individual Resident

1. Navigate to the Residents tab.

2. Click the Resident you want to update.
3. Select Manage Amenities from the toolbar.

4. Toggle Amenity access on or off as needed.

5. Click Update to save your changes.

What Happens Next

• Residents immediately receive or lose access to the selected Amenity
• Access changes are reflected in the Resident’s available keys
• Updates can be modified at any time from the web admin

Troubleshooting & FAQs

I don’t see the Resident Management option.
Ensure you have the correct Staff or administrator permissions as defined in the section titled ‘Who Is This For?’

I have Amenities at my building, but I am not seeing them listed under the Amenities section (nested under the Units tab)

Please reach out to Carson Support at [e-mail]

A Resident can’t access an Amenity
Confirm the Resident is assigned to the Amenity and that changes were saved.

Do Staff need to be added manually?
No. Staff automatically receive access to all Amenities, but must be synced after Amenity doors are added.

For any further questions, please contact Carson Support at [e-mail]

Platform Differences: Carson Web Admin vs Mobile App

Amenity access can also be managed from the Carson mobile app. The mobile app supports individual Resident access only, while the web admin supports both bulk and individual Amenity assignments.

Last Updated: February 2026

Related articles 

• How to Grant Amenity Access in Carson | Mobile App
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