Staff Re-Sync Guide via Staff Mobile App

Staff Re-Sync lets authorized building staff — such as PMC Owners, Property Managers, Concierges, and Superintendents — manually re-sync digital keys for residents, staff, and visitors directly in the Carson platform. This helps resolve common access issues without contacting Carson Support—when the issue falls within supported conditions.

What Will You Learn

This guide shows you how to sync Staff, Residents, and Visitors from the Mobile App. 

To learn how to do this from the Web Admin App, click here.

To familiarize yourself with the basics of how the Resident Sync works with your access control systems, click here.

How to Sync

Before You Start

• Make sure you are logged into the Carson Mobile App.
• Syncing is done per building, so confirm you are viewing the correct building.

Steps to Sync a Staff User

Option 1: From Staff Management Landing Page

Step 1

From the main navigation menu, tap Staff Management.

Step 2

Scroll through the list or users or use the search bar to locate the staff member you want to sync. 

Step 3

On the right-hand side of the staff card, tap the Sync button.

Step 4

Tap the system you want to sync with.

Step 5

A success message will appear confirming the sync.

Option 2: From Staff Detail Page

Step 1

From the Staff Management landing page, tap on the staff member’s name to open their detail page.

Step 2

On the detail page, tap Synchronize.

Step 3

Tap the desired system.

Step 4

A success message will confirm the sync.

 

Steps to sync a Resident User

Option 1: From Resident Management Landing Page

Step 1

From the main navigation menu, tap Resident Management.

Step 2

Scroll through the list or users or use the search bar to locate the resident you want to sync. 

Step 3

On the right-hand side of the resident card, tap the Sync button.

Step 4

Tap the system you want to sync with.

Step 5

A success message will appear confirming the sync.

Option 2: From Resident Detail Page

Step 1

From the Resident Management landing page, tap on the resident’s name to open their detail page.

Step 2

On the detail page, tap Synchronize.

Step 3

Tap the desired system.

Step 4

A success message will confirm the sync.

Steps to sync Visitor User

Option 1: From Visitor Management Landing Page

Step 1

From the main navigation menu, tap Visitor Management.

Step 2

Scroll through the list or users or use the search bar to locate the visitor you want to sync. 

Step 3

On the right-hand side of the visitor card, tap the Sync button.

Step 4

Tap the system you want to sync with.

Step 5

A success message will appear confirming the sync.

Option 2: From Visiotr Detail Page

Step 1

From the Visitor Management landing page, tap on the visitor's name to open their detail page.

Step 2

On the detail page, tap Synchronize.

Step 3

Tap the desired system.

Step 4

A success message will confirm the sync.