Adding Visitors and Sending Digital Keys

Adding visitors will allow your visitors to be buzzed into the building by Carson without contacting you, the resident.

Step 1

On your Carson Dashboard select the Visitors button.

Step 2

Once you are on the visitors' page, select the + button in the top right hand corner

Step 3

Fill out your visitor's info. The more information you fill out the better. You are required to fill out first and last name, and a comment. If sending a digital key (Step 4), you'll also need to add either a phone number or an email.

If you'd like this visitor to only be authorized to enter for a certain period of time you can fill out their Start Date and End Date. You can also always go back at a later time to revoke a visitor's access. You can also add a certain time frame the visitor can enter during. Your visitors access will not work outside of that period

Step 4

We suggest sending a digital key to your visitors for easier access. If you don't want to send a key, visitors must press the Carson button at the front door and speak to one of our remote doormen to get access.

There are two types of digital keys

Multi-Entry: allows the visitor to enter as many times as they need during the allowed period and times you set. They will be sent a text or email invite to download Carson and get a version of the app that just allows them to open the door when they are at the building

15-Minute Text: the visitor will be sent a key via text which they will reply with the word OPEN when they are ready to enter. This key expires 15 minutes after the first use, but can be reissued. This key type requires a phone number to be added in your visitor's information. This key type only works for online door openings.

Whichever way your visitor enters, you will get a notification when they do so.

Slide the toggle to the right so it turns blue to send a key.

Select which type of key you’d like to send and which doors they should have access to

Once you’ve decided what doors and which type of key to send press Add Visitor. It should show that the key was sent successfully after.

Once added, your visitor will show on your main visitors page. Click on their name to view their info, history of entry, and press edit to make any changes.