Creating a Service Request

Step 1

On your dashboard select Service Requests.

Step 2

Once on the service request page select the + to create a new request.

Step 3

Select Choose Category and pick the category that best fits your concern.

    

Step 4

Add a description that more specifically states the issue.

Add a photo if helpful by pressing Add photo.

Select whether or not the superintendent is allowed to enter your unit without you being there. Add any access notes that may affect staff's access to your apartment. I.e. pets, roommates, or preferred times.

Once complete, press the blue Add Request button.

    

Step 5

You will then see your new request at the top of the Service requests. Press on the request to view the full details and photos.

Your superintendent or building manager may comment about the progress. 

You may also add a comment to add more info or respond by pressing the Comments button

Step 6

Add a comment by typing in the bottom message bar and pressing Send.

If you wish to cancel your request press Status and select Cancel

Once the request is canceled no one can add more comments unless it is reopened.